Contact Us
Get in touch with our team
We're here to help! Whether you have questions about our service, need technical support, or want to discuss enterprise solutions, our team is ready to assist you.
Contact Channels
General Support
For technical support, account issues, or general questions
support@backapps.aiResponse time: 1-2 business days
Sales & Enterprise
For enterprise plans, custom solutions, or partnership inquiries
sales@backapps.aiResponse time: 1 business day
Privacy & Data Protection
For GDPR/CCPA requests, privacy inquiries, or data subject rights
privacy@backapps.aiResponse time: 30 days (as required by law)
Legal & Compliance
For legal matters, DPA requests, or compliance questions
legal@backapps.aiResponse time: 5 business days
Security Issues
For reporting security vulnerabilities or security-related concerns
security@backapps.aiResponse time: 24 hours
Business Hours
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
Emergency security issues are monitored 24/7. We respond to all other inquiries during business hours.
Additional Resources
We value your feedback and inquiries. Our team is committed to providing timely, professional responses to all contact requests.